Credit Protection Policy
We want your credits spent on usable opportunities. When unlocked data is unusable in a way this policy covers, eligible credits are restored after verification.
Opportunity Credits let you unlock a Seller Opportunity's full details. Occasionally, unlocked data turns out to be unusable — a disconnected number, the wrong person, or a duplicate record. Credit Protection is our commitment to make that right. This policy explains what qualifies, what does not, and exactly how the review works.
Generally qualifies
- Wrong number
- Disconnected number
- Wrong person (contact is not the owner on record)
- Duplicate record
- Materially incorrect owner information
- Contact information represented as available but missing
- Administrative error
Generally does not qualify
- No answer
- Left a voicemail
- Owner not interested
- Owner already working with another agent
- You did not win the listing
- The transaction did not close
The situations on the right are a normal part of prospecting rather than data defects, so they are not eligible for credit restoration. The situations on the left reflect unusable data and generally qualify.
How to Submit a Request
- Open the opportunity in your workspace and select Request Credit Review.
- Choose the reason that best describes the issue (for example, "disconnected number" or "wrong person").
- Add a short note or any detail that helps us verify the issue.
- Submit the request. You will receive confirmation that it is in review.
The Review Process
Each request is reviewed by an administrator against this policy. We verify the reported issue using the details you provide and the record itself. Credits are restored only after verification. We may follow up if we need more information.
Possible Outcomes
- Approved — the issue is verified and the credit is restored to your balance.
- Not eligible — the situation falls outside this policy (for example, "no answer"); we will explain why.
- More information needed — we will ask for a detail so we can complete the review.
Timeline
We aim to review requests promptly, typically within a few business days. Complex cases or those needing additional information may take longer. You will be notified of the outcome, and approved credits are returned to your account.
Questions
Not sure whether something qualifies? We are happy to help — email support@wereferagents.com or use our Contact page.